Returns/FAQ

Click to enlargeTrend Times Toys - Terms And Conditions
Welcome to The Trend Times Toys Terms And Condition Customer Service Center. Here you will find the answers to your questions about shopping this site.

Outside the USA? No, problem we will ship mostly anywhere in the world. We do not cover customs nor importation fees. Many new and exciting items featured on TrendTimes.com are not available in stores. We will make every effort to respond promptly to all emails and inquiries submitted at the contact us page.

Security Policy: Trend Times credit card transactions and personal information are processed safely and securely through the use of SSL encryption technology. In addition to your information being secure, all data we collect is protected against unauthorized access. Your privacy is of extreme importance to us. Therefore, we do not sell, rent, share or loan your personal information to anyone. If any information is posted publicly by you we will respond and your information will be disclosed.

How to Buy: We make it easy for you to purchase toys and hobbies from TrendTimes.com

Add the items you want to your Shopping Cart, Click Apply next to the shipping method you select, Confirm your order, and Proceed to Checkout.

When you find the item you want, simply click on the Add to Cart button. This will add the item to your Shopping Cart. Your cart will show you the cost of the item selected and the applicable shipping cost will be display by click apply next to your shipping method. Our shipping charges do not cover importation, customs, or any other fees associated with delivery of the items outside of the USA. In your Shopping Cart you can change the quantity of items you have ordered, select your location, empty your cart, select payment type, enter a separate shipping address, continue shopping, or proceed to checkout.

After you have added items to your Shopping Cart, check your order for accuracy. When you are satisfied that the information is correct, proceed to Checkout by clicking the Checkout button.

At Checkout, enter your billing address and payment information. Make sure you verify your shipping charges by clicking apply next to the shipping method. When you are ready to submit your order, click on Submit This Order. Your information will be sent to us through our SECURE server and shipped promptly.

All transactions are in US Dollars. Items are individually assigned appropriate shipping costs. Shipping costs appear when you add an item to your Shopping Cart and click apply next to your shipping method.

Shipping times are only estimates and are not guaranteed. Weekends and holidays are not considered transit days by carriers. Most orders are processed within 24 hours and shipped within 48 hours (weekends and holidays are not included and it can take an additional day or two to process and/or ship orders). We cannot control rare inventory shortages on items or separate frequencies, shipping carrier delays, customs delays, weather delays, and other factors that can delay your shipment. However, we will do our best to get your product to you as soon as possible and we will notify you if there is a delay. Items listed with "(Free Shipping)" receive free ground shipping. Free Shipping coupons cannot be used for scooter orders. Free shipping is within the continental USA only.

Return of Merchandise Policy (RMA)

In order to ensure satisfaction with your purchase, we request the following:

1. IF DAMAGED IN SHIPPING: If your package arrives damaged during shipping, please email us at info@trendtimes.com so we can take care of it for you.

2. KEEP PACKAGING: Save boxes, packaging material, and paperwork – don’t throw anything way. They are required for any warranty issues.

3. READ INSTRUCTIONS: Read the instructions carefully and completely. Many of the items we sell can be damaged the first time if used improperly. Improper use will void your warranty.

4. START SLOWLY: Take your time to get familiar with the items, and start slowly, to prevent accidental damage.

5. REMOTE CONTROL BOATS: Most manufacturers as well as the folks here at Trend Times recommend that you purchase hatch tape with any of the remote control boats as it helps to prevent water from entering the cabin through the hatch door. Most of the boats also need to be used in the water to function.

We apologize in advance on behalf of the manufacturer for any defective items you may receive. Please understand that defects do occur occasionally, and manufacturers insist on handling defects directly to insure quality improvements. We know how frustrating this can be, and we want to help you quickly receive a working product.

A defective item is an item that arrives undamaged in shipping, but unable to function properly. The item must not have any visible damage and must clearly be from manufacturing issues. Please note, attempting to return merchandise you have damaged is mail fraud and you may be subject to prosecution.

If you receive a defective item simply call the manufacturer for help. If you are unable to locate the manufacturer contact information you may send an email to info@trendtimes.com and we will provide the manufacturer contact information. Please note that you must return all packaging, manuals, and items included in the original product box to the manufacturer, along with your packing slip and a detailed explanation of the defect within 30 days of receipt. Gift purchases and returns for warrantee claims for purchases made during November 15th through December 20th must be received by January 12th and an exchange of equal or greater value may be granted. Live animals such as tadpoles are not guaranteed due to outside conditions when shipped and in the rare case a problem occurs a replacement will be sent to you.

Items returned to us must be made within 14 days of receipt of the item. Any return without an RMA# will be refused. Items returned to us with an RMA# must be received within 14 days of the RMA issuance. Please allow up to two billing cycles for your refund to appear on your credit card statement. A returned item with damaged caused by you will receive at most a twenty percent refund, will immediately be discarded. We are not responsible for shipping charges or return shipping charges on defective or returned items unless you are missing an item from your order. Returned free shipping items and refused items will be charged shipping costs of the order. If we warranty the item directly then we will pay the shipping charges to send you the repaired or replacement item. All returns are subject to twenty five percent restocking fee. Non-Clearance items may be exchanged only if defective within 14 days of your product's shipping date. For generic products, no returns or exchanges are allowed. If defective, Trend Times will exchange the item free of charge. Trend Times will not pay for the shipping charges that are returned by customer. Clearance items cannot be returned. Scooters are sent directly to your door. We do not offer shipping to terminals.

All returns must include a Return Merchandise Authorization Number (RMA#). Please contact us for your your RMA number if your return fits the proper criteria. Items returned without RMA numbers will be rejected. Once an order is placed it cannot be cancelled. If the order has been shipped the order is unclaimed/refused, you will be charged a twenty five percent restocking fee plus shipping charges both ways.

All returned merchandise must have a tracking number to prove that you have shipped it to us. Please email us with your tracking number. We are not responsible for lost items during shipment.

Items returned must be in original packaging, in brand new condition with the packing slip, all warranty cards, manuals and accessories. If an item is ordered and the color is out of stock, the most popular color in stock will be chosen for you. If you prefer another color as your second choice please let us know when you order and we will supply it, if it is in stock. In the very rare event an item is out of stock or discontinued we will upgrade you to a better model at no additional charge.

Customer is responsible for shipping charges on returned items. Trend Times does not refund for shipping and handling charges. All items shipped outside the USA are shipped at the customers expense. Once an item leaves our warehouse to be shipped outside the USA we have no control over the shipment or possible customs restrictions in the destination country. Please check with your local laws before purchasing as we will not be responsible for loss and/or damage of international shipments. All claims must be done through their respective carriers by the customer.

Trend Times reserves the right to return the merchandise to its customer and not refund money, if Trend Times in its opinion deems that the merchandise has been severely damaged, crashed, abused, misuse, modify in any form, has water, dust, or contaminant damage. Trend Times is not responsible for manufacturer updates to retail packaging and box design. Perfumes and fragrances are all guaranteed authentic. Sometimes the manufacturer will update older scents and scents can vary from batch year. Trend Times has no control over this. Trend Times is not responsible for shipping damage so make sure you insure your return package. Abusive language to customer service will result in all warranties being voided.

Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse.

If you request a replacement, we will ship your replacement after we receive and process your returned product.

No Returns On Costumes, Customized/Personalized items, Costume Accessories, Canopies/Shade Sails, Hobby Items, Boats, Helicopters, Hydroblasters, Hydroflyers, Time Attendance Clocks, Nitro Cars, Hobby Grade Electric Cars, Construction Vehicles, Office/Tradeshow Supplies, Scooters, Hoverboards, Heat Press T Shirt Machines, Kids Ride On Cars, Bounce Houses, Water Trampolines nor Any Parts or Accessories related to these items. Battery packs and chargers are warrantied for 6 months due to local climate/trail conditions, use, and wear/tear. We do carry replacement parts. We reserve the right to upgrade items if they happen to be out of stock. Plastic body tops on nitro cars are interchangeable and due to high demand, body choice cannot be guaranteed, but the chassis and all electronics will be the same. These items are not toys and are tested before they leave the factory. They require time and patience when learning how to use them properly. If you think there is something wrong with item please contact us at info@trendtimes.com and we will help by getting you manufacturer contact information, technical support, or replacement parts (if available). Orders sent outside the USA are not returnable for any reason and we have no control over your country's custom or border entry and/or taxes nor fees. Kindly check with your local laws before purchasing. We do have parts and service available if needed.
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